Shop Orders Dashboard

Overview

Shop Orders Dashboard summarizes event shop performance and operational load. It is the first place to check order volume, paid revenue, platform fees, delivery fees, net revenue, rego-linked orders, fulfillment backlog, claim readiness, pickup/delivery queues, delivery-region buckets, item/category performance, and courier delivery revenue.

Dashboard route

/ems/manage/shop-orders-dashboard?id=:eventId

Metrics

Metric	Meaning
Orders	Total shop orders for the event.
Paid orders	Orders with confirmed payment or paid status.
Gross revenue	Paid shop order totals.
Platform fees	Platform fee amount attached to paid shop orders.
Delivery fees	Delivery fees collected on paid shop orders.
Net revenue	Paid totals minus platform and processing fees.
Rego-linked	Orders tied to an event rego.
Ready for claim	Orders ready for onsite pickup or release.
Fulfillment backlog	Confirmed/submitted orders still requiring fulfillment.

Logistics panels

Panel	Use for
Fulfillment queues	Pickup, delivery, shipped, exception, and delivery-region queue counts.
Item and category sales	Top paid item and category revenue/quantity.
Courier revenue	Paid delivery fee totals grouped by courier.

Use these panels before event-day staffing decisions. A high pickup queue suggests the claim desk needs capacity. A high delivery queue suggests courier packing and address review need attention.

Finance relationship

Shop revenue is counted separately from registration revenue where surfaced, but event-level finance and settlement totals include shop platform fees. Use Finance Analytics and Settlements for event-wide remittance review.

Common mistakes

• Do not use gross revenue as the amount to remit to Furries PH. Platform fee remittance belongs in Settlements.
• Do not treat paid order count as fulfilled order count.
• Do not ignore exception queue counts; they usually point to rejected payments, cancelled orders, voids, stock problems, or delivery issues.