Feedback Responses

Overview

Feedback Responses is scoped to the selected event. The list projection shows category, receipt, submission time, contact availability, priority hint, and triage state without exposing the follow-up email until an authorized operator opens the detail.

Operator steps

1. Filter by category, status, date, rating, urgency, or contact availability; use search for receipt codes and bounded answer text.
2. Open a response and read answers in the original published schema order.
3. Move it through new, reviewed, actioned, or archived.
4. Add an internal note when another operator needs context. Notes are append-only and actor-stamped.
5. If the content needs the safety workflow, select Create a separate safety report and complete that report deliberately.
6. Export the current bounded filter set as CSV when analysis or an approved handoff requires it.

Priority badges identify high/critical concerns and high/critical system issues. They are triage hints, not incident classifications. Never copy optional contact information into unrelated records without a legitimate support purpose.

Retention and history

The initial workflow has no hard-delete action. Archive completed items instead. Responses retain their receipt, published version, schema snapshot, status history timestamps, and internal notes so later form changes do not rewrite the record.