Shop Order Claim

Overview

Shop Order Claim is the event-day release surface for shop orders. It works like a dedicated claim/check-in desk for merch orders rather than attendee entry. Staff can search by order reference, buyer email/name, pasted QR payload, or camera QR scan where the browser supports QR detection.

Dashboard route

/ems/manage/shop-order-claim?id=:eventId

Lookup methods

Method	Use for
Order reference	Fast lookup when the buyer shows a shop order reference.
Buyer search	Finds orders by buyer email or display name.
Pasted QR payload	Use when scanner hardware or camera support is unavailable.
Camera QR scan	Uses browser QR detection where supported.

QR payloads are normalized before lookup, so staff can scan or paste a plain ref, a URL with an order ref, or a JSON-like payload containing a ref.

Release rules

Only confirmed paid orders in a release-eligible state can be released. If an order is unpaid, rejected, cancelled, voided, or not ready, resolve the issue in Shop Orders before handing over items.

The release action stores:

Field	Why it matters
Order ID and event ID	Ties the release to the exact shop order.
Lookup method	Shows whether staff used QR, order ref, search, or manual lookup.
Claimant name	Helps resolve pickup disputes.
Released by	Records the staff account that released the order.
Notes	Stores operational context for exceptions.

Related surfaces

Use Shop Orders for payment review, internal notes, and status changes. Use Shop Orders Dashboard to monitor ready-for-claim and release throughput. Use Inventory Tracking to check stock if a release cannot be completed.

Common mistakes

• Do not release an order before payment is confirmed.
• Do not release an order that is not physically ready.
• Do not use attendee check-in as proof that a standalone shop order has been claimed.
• Do not skip claimant notes when someone other than the buyer picks up the order.